Service Consultant - EOR

About Us

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.

We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people.

We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.

Role Description

Airswift is seeking applicants for the position of Service Consultant – Employer of Record (EOR). The Service Consultant will serve as the main point of contact for employees within Airswift’s EOR team.

Principle Accountabilities:

Onboarding:

• Conduct employee onboarding presentations to facilitate their integration into the company.
  Provide guidance and support to employees to ensure compliance with all relevant international laws and regulations, including immigration, employment contracts, work permits, and visa requirements.
  Draft, issue, and ensure the signing of the employment agreement before the start date.
  Coordinate medical and background checks as necessary.
  Collaborate with internal teams such as payroll, billing, legal, and immigration to ensure the employee is properly integrated into all Airswift systems.

Ongoing Employee Care:

• Collaborate with internal departments worldwide to address and resolve any queries as they arise.
• Conduct monthly check-ins with the employee to foster and maintain strong, long-term relationships.
• Assist the Engagement Team to ensure deadlines are met and deliverables are successfully achieved.

Offboarding:

• Facilitate the return of any company equipment, tools, or other assets.
  Issue all necessary end-of-employment contractual documents.
  Manage any visa, travel, or logistics related to the employee’s de-mobilization.

Skills, Knowledge, and Experience:

• Previous customer service experience.
• ​​​​​​​Friendly and approachable demeanour.
• Proficient in general MS Office applications.
• Strong attention to detail.
• Experience working with processes and workflows.
• Proficiency in non-English languages is a plus, but not required.

What we can offer you!

• Attractive monthly base salary + competitive commission/performance bonus.
• Genuine career progression opportunities, either locally or globally!
• World-class training programmes and development opportunities.
• Virtual Onboarding Events exclusively for new hires.
• Team driven environment, supportive culture with a focus on work-life balance.
• Career breaks available after one year.
• Real time recognition through our employee reward platform.
• Mental Health First Aiders to signpost you to support when you need it.
• Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc…)
• Charity days for various important causes such as Relay for Life and Earth Day.

• Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth.
• Life – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
• Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
• Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Diversity & Inclusion

At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.

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